Privacy Policy

This Privacy Policy describes how Tuniversehub and its affiliates (collectively “Tuniversehub”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information or personal data through the website https://tuniversehub.com/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service or product terms, and to be governed by the laws of India. If you do not agree, please do not use the Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. This may include information provided during registration or usage such as your name, date of birth, address, telephone or mobile number, email ID, or proof of identity or address.

With your consent and in accordance with applicable laws, we may collect sensitive personal data such as bank account details, credit or debit card information, other payment instrument details, or biometric information for enabling specific features on the Platform.

You always have the option not to provide information by choosing not to use certain services or features. We may track your behaviour, preferences, and transactional information on the Platform in an aggregated manner for analytical purposes.

If a third-party business partner collects your personal data directly, their privacy policies will govern such collection. We are not responsible for the privacy practices of such third parties.

Please note: Tuniversehub will never request your debit/credit card PIN, net-banking, or mobile banking password. If you receive such requests, report them immediately to law enforcement authorities.

Use of Information

We use your personal data to provide services, fulfill orders, enhance customer experience, resolve disputes, troubleshoot issues, inform you about offers and updates, customize your experience, detect fraud, enforce our terms, and conduct research and analysis.

Where marketing communication is involved, you will be provided the option to opt out. Your access to certain services may be affected if required permissions are not granted.

Sharing of Information

We may share your personal data with our group entities, affiliates, sellers, business partners, service providers, logistics partners, payment processors, and reward program partners as necessary to provide our services or comply with legal obligations.

We may disclose personal data to government or law enforcement agencies when required by law or in good faith to comply with legal processes, protect rights, or prevent fraud or illegal activity.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, loss, or misuse. While we use secure servers, data transmission over the internet cannot be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and account information.

Data Retention and Deletion

You may delete your account through the Platform settings, which will result in the loss of all associated data. Deletion requests may be delayed in case of pending grievances, claims, or services.

We retain personal data only as long as required for the purposes for which it was collected or as required by applicable law. We may retain anonymised data for research and analytical purposes.

Your Rights

You may access, rectify, and update your personal data using the features provided on the Platform.

Consent

By using the Platform, you consent to the collection, use, storage, disclosure, and processing of your personal data as described in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer using the contact details below.

Withdrawal of consent is not retrospective and may impact your access to certain services where such data is necessary.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated as required under applicable laws.

Grievance Officer